1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

- Name

- Email address

- Phone number

- Zip code

- Loyalty program information (through Astro Loyalty)

- Donation request details

- Customer service inquiries or messages

- Any information submitted through Ivorey-hosted forms or pages

Automatically Collected Information

Our website may collect limited analytics data such as:

- Device and browser type

- Pages visited

- Time spent on pages

- Approximate location (city-level)

This information helps us improve website functionality and customer experience.

Third-Party Services

We use trusted third-party tools to operate our website and programs:

- Ivorey — website hosting, forms, email, and SMS communications

- Astro Loyalty — loyalty program enrollment, rewards, and promotions

These providers process data on our behalf in accordance with their own privacy and security standards.

2. How We Use Your Information

We may use your information to:

- Send newsletters, store updates, promotions, and event announcements

- Respond to customer service inquiries

- Manage loyalty program participation and rewards

- Review donation or community partnership requests

- Improve website performance and user experience

- Comply with legal requirements

We do not sell your personal information.

3. SMS / Text Message Privacy

If you provide your mobile phone number and opt in to receive text messages from Northwest Seed & Pet, we may use your number to:

- Respond to customer inquiries

- Provide information about store products, services, or hours

- Send optional informational updates such as store announcements, seasonal events, or promotions

Message frequency varies by customer interaction but is limited to 1–2 informational messages per month, with some customers receiving messages quarterly or less.

Consent to receive text messages is not required to make a purchase.

You may opt out of SMS communications at any time by replying STOP to any message, or reply HELP for assistance.

Message and data rates may apply depending on your mobile carrier.

We do not sell, rent, or share mobile phone numbers with third parties for any purpose.

4. How We Share Information

We may share personal information with:

- Ivorey (for website, forms, and communications)

- Astro Loyalty (for loyalty program functionality)

- Service providers that assist with communications or analytics

We do not sell, trade, or rent personal information to outside marketers. Information may be disclosed if required by law.

5. Your Choices & Rights

You may:

- Unsubscribe from emails at any time using the link in any message

- Opt out of SMS messages by replying STOP

- Request access to, correction of, or deletion of your information

- Choose not to participate in the Astro Loyalty Program

Requests can be made using our website contact form or by visiting either store location.

6. Data Security

We take reasonable steps to protect your information by working with platforms that maintain industry-standard security practices. However, no system can guarantee absolute security.

7. Children’s Privacy

Our website and online services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children. If you believe a child has provided personal information through our website or forms, please contact us, and we will take steps to delete it.

Northwest Seed & Pet welcomes families at our in-store events. Children may attend events under a parent or legal guardian’s supervision, but participation does not require them to submit personal information online or in-person.

8. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by the “Last Updated” date. Continued use of our services indicates acceptance of these changes.

10. Contact Us

If you have questions about this Privacy Policy or wish to update or delete your information, please contact us via our website or visit either of our Northwest Seed & Pet locations.

7302 N Division St, Spokane, WA
2422 E Sprague Ave, Spokane, WA