FAQ

We love seeing you bring your pet to our stores. Northwest Seed & Pet only asks that, before you bring them in, they are in good health and current on all vaccinations. We also ask that you consider your dog’s temperament. If the dog shows any aggressive tendencies, we advise against bringing it into our stores. (Unless there are adverse weather conditions and the dog is already with you – Please do not leave an animal/pet in a car when there are extreme hot or cold conditions.) Please also make sure they are leashed and, if not, that they can fit in a cart.  Also, make sure they have the opportunity to attend to any bathroom needs before they come in.

To help keep prices low for all our customers and to deter returns due to theft, Northwest Seed & Pet tracks returns and exchanges at the individual level. Effective July 09, 2013, when you return or exchange an item in our retail stores, you must present a valid photo ID.

Valid forms of ID:

U.S., Canadian, or Mexican Driver’s License

U.S. State ID

Canadian Providence ID

U.S. Military ID

Passport

What information is captured?

It includes ID card identification number, name, address, and phone number.  All information is captured in accordance with state and federal laws regarding consumer privacy.

What are you going to do with my ID information?

The information is stored securely, and your information will not be sold or used for marketing purposes.

What if I don’t have an ID or a valid form of ID?

Our employees will politely ask you to return to the store at a later time with your ID Card or with someone who has a valid form of ID.

No Returns or Exchanges after 90 days from the purchase date.

No Refunds without the original sales receipt and photo ID*.

Without a sales receipt, you will only be given an in-store credit for 90% of the purchase price or the lowest sale price.

All returns must be in like-new condition and include the original packaging.

Size exchanges are only available for the following: Pet Carriers, Dog & Cat Cages, Muzzles, & Live Traps.

Absolutely No Exchanges or Returns on the following – All Reading Materials & All Grooming Supplies.

All lighting returns must be done within 10 days of the purchase and accompanied by the sales receipt and original packaging – no returns on broken bulbs.

Live Animal returns/exchanges are subject to manager approval within 7 days of purchase and will incur a 20% restocking fee.

Birds – We make every attempt to ensure that the birds we sell are in good physical condition.  Once the bird leaves our stores, its health is in your hands. We do not guarantee birds for more than 48 hours after they are removed from our stores, and no cash refund will be given.

Live Fish – 10 Day Full Replacement Health Guarantee.

Plants – No returns on Annuals, Vegetables, or Herbaceous Perennials.

Northwest Seed & Pet does not currently ship live animals – including Aquatic species – or live plants.

Please call the store that you wish to deal with (E. Sprague – 509-534-0694 or N. Division – 509-484-7387) and ask for the proper dept. (Pets, Fish, Nursery) They will be able to discuss how they can help you.

Our Internet/Website/Social Media Staff is only available Monday through Friday from 8 am to 5 pm.  There will also be other days when we are not available (Holidays and/or Vacation days, etc.).

We do not have Senior, Military, etc. Discount Days, but instead we have one day for all of those and call it Customer Appreciation Day, which happens to be on Wednesday.  The Discount is currently 10 percent off of regular prices.  Cannot be applied with other discounts or sale prices.

Basic answer is: We charge you what the Shipping Companies charge us + $1.

Explanation of basic answer: Shipping is determined by the weight, dimensions of the package, and destination zip code, plus one dollar for materials and handling (box/cushioning materials/labels/employee time/etc.) There may also be other surcharges for large or fragile items. Also, determining the cost is the shipping company you choose to ship the package to you (we can ship U.S.P.S., UPS, FedEx, or Freight). Then, each of these companies has different levels of service (shipping speed): ground, priority, 2nd day, overnight, etc.

If you call or email us to find out the cost, please be patient with us, as there are many factors that determine shipping costs for each shipment. In most cases, we will first get some basic information and then call or email you back after we have determined an estimate. Usually same day (except weekends and before 8 am PST and after 5 pm PST, as we do not staff this department on these days or during these times).

East Sprague Store is: 509-534-0694

North Division Store is: 509484-7387