Photo ID Required for all Returns/Exchanges

To help keep prices low for all our customers and dissuade returns from theft, Northwest Seed & Pet tracks returns and exchanges on an individual level. Effective July 09, 2013, when you return or exchange an item in our retail stores, we require a valid form of photo ID. Valid forms of ID: U.S., Canadian, or Mexican Driver’s License U.S. State ID Canadian Providence ID U.S. Military ID Passport What information is captured? It includes ID card identification number, name, address, and phone number.  All information is captured in accordance…

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Exchange – Return – Refund – Guarantee Policy

No Returns or Exchanges after 90 days from the purchase date. No Refunds without the original sales receipt and photo ID*. Without a sales receipt you will only be given an in-store credit for 90% of the purchase price or the lowest sale price. All returns must be in like new condition with original packaging. Exchanges of sizes only on the following – Pet Carriers, Dog & Cat Cages, Muzzles, & Live Traps. Absolutely No Exchanges or Returns on the following – All Reading Materials & All Grooming Supplies. All…

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