FAQ

What is Northwest Seed & Pets retail store hours?

2422 E. Sprague Avenue

Monday thru Saturday – 8:00am until 7:00pm
Sunday – 9:00 am until 6:00pm
7302 N. Division Street

Monday thru Friday – 9:00am until 9:00pm
Saturday thru Sunday – 9:00 am until 6:00pm

Can you send us a Northwest Seed & Pet catalog?

We currently do not produce a catalog, but maybe sometime in the future we will do this. Until them we just offer our retail stores and our online website Northwest Seed & Pet

When will Seed Garlic be available for the growing season?

Garlic is usually available for purchase by the 3rd to 4th week of September and we will usually have  garlic throughout the month of October.  By the first week of November we will only have a few varieties left and very limited quantities available.

When do potatoes ship?

Potatoes are a weather dependent item. The suppliers won’t ship them till they are sure that they won’t freeze during trucking to a stores location. Then the same thing goes for shipping from us to you. Freezing will hurt the chance of the spud being successful in propagating, or will rot once you put them in the ground. Being a northern climate city, here in Spokane, Washington, we normally do not see our shipment arrive till the last week of February to the first week of March. (2011 we did not get our potatoes shipped to us till March 15 and it was the 18th before we could start selling them) Then there is another few days to get these items stored and stocked on our shelves before I can get my hands on them for shipping. Short answer is that they usually start shipping the first to third week of March.

Bayer Advanced mixing instructons?

http://www.bayeradvanced.com/find-a-product

If you  go to the link above it will take you to the Bayer Advanced web site.  From there you can view any of the products from them and see the mixing instructions.

Does Northwest Seed & Pet offer Online Shopping?

Yes. You can find our online shopping site here.

I’ve been looking for a _________ puppy. Do you get this breed into your store? Can you get some?

We get our dogs from the public and do no order dogs. It could be next week that someone comes in and offers us ________ puppies or it could be years. Currently the most dependable way to find out what we have is to give us a call and check every once and a while. We hope to at some point post what breeds we have on our web page or facebook.

What forms of payment do you accept at your retail stores?

We DO accept Cash, Debit Cards, Credit Cards (Visa, Mastercard, American Express, and Discover).

We also now accept Apple Pay and Contactless Credit Cards.

 

We DO NOT Accept Checks, EBT’s, Cashiers Checks, Money Orders, and Travelers checks.

How much does shipping cost for mail orders or internet orders?

Basic answer is: We charge you what the Shipping Companies charge us + $1.

Explanation of basic answer: Shipping is determined by the weight, dimensions of the package, and destination zip code, plus one dollar for materials and handling (box/cushioning materials/labels/employee time/etc.) There may also be other surcharges for large or fragile items. Also determining cost is which shipping company you choose to have the package shipped to you (we can ship U.S.P.S, UPS, FedEx, or Freight)  Then each of these companies has different levels of service (how quickly do you need your order) ground, priority, 2nd day overnight, etc.

If you call or email us to find out the cost please be patient with us, as there is a lot of factors to determine shipping costs for each shipment.  Most cases we will need to first get some basic information and then call or email you back after we have determined an estimate.  Usually same day (except weekends and before 8 am PST and after 5 pm PST, as we so not staff this department on these days or before or after these times)

What day is your Senior – Military – etc. Discount Day?

We do not have Senior – Military – etc. Discount Days, but instead we have one day for all of those and call it Customer Appreciation Day, which happens to be on Wednesday.  The Discount is currently 10 percent off of regular prices.  Cannot be applied with other discounts or sale prices.

Website/Social Media Staff schedule?

Our Internet/Website/Social Media Staff is only available Monday through Friday from 8 am-5 pm.  There will also be other days that we are not available (Holdiays and/or Vacation days, etc.)

Are we buying/taking Puppies/Kittens/Animals/Birds/Fish/Plants from You.

Please call the appropriate store that you wish to deal with (E. Sprague – 509-534-0694 or N. Division – 509-484-7387) and ask for the appropriate dept. (Pets, Fish, Nursery) They will be able to discuss how they can help you.