FAQ

To help keep prices low for all our customers and dissuade returns from theft, Northwest Seed & Pet tracks returns and exchanges on an individual level. Effective July 09, 2013, when you return or exchange an item in our retail stores, we require a valid form of photo ID. Valid forms of ID: U.S., Canadian, or Mexican Driver’s License U.S. State ID Canadian Providence ID U.S. Military ID Passport What information is captured? It includes ID card identification number, name, address, and phone number.  All information is captured in accordance with state and federal laws regarding consumer privacy. What are you going to do with my ID information? The information is stored securely, and you information will not be sold or used for marketing purposes. What if I don’t have an ID or a valid form of ID? Our employees will politely ask you to return to the store at a later time with your ID Card or with someone that has a valid form of ID. Approved and posted on 11-06-2018

No Returns or Exchanges after 90 days from the purchase date.

No Refunds without the original sales receipt and photo ID*.

Without a sales receipt you will only be given an in-store credit for 90% of the purchase price or the lowest sale price.

All returns must be in like new condition with original packaging.

Exchanges of sizes only on the following – Pet Carriers, Dog & Cat Cages, Muzzles, & Live Traps.

Absolutely No Exchanges or Returns on the following – All Reading Materials & All Grooming Supplies.

All lighting returns must be done within 10 days of the purchase and accompanied by the sales receipt and original packaging – no returns on broken bulbs.

Live Animal returns/exchanges are subject to manager approval within 7 days of purchase and will incur a 20% restocking fee.

Puppies and Kittens – Come with a free veterinarian check which must be performed within 5 days, our guarantee is void if veterinarian check is not performed in this time period.  If they fail this veterinarian check or becomes ill within this time frame, they must be returned immediately to the store for refund or replacement. If you choose to keep the kitten or puppy you assume all responsibility for the animal, any veterinarian bills will be at your expense and their will be no returns after treatment has started. Veterinarian check must be through our approved Veterinarian.

Birds – We make every attempt to insure that the birds we sell are in good physical condition.  Once the bird leaves our stores its health is in your hands. We do not guarantee birds more than 48 hours once removed from our stores and no cash refund will be given

Live Fish – 10 Day Full Replacement Health Guarantee.

Plants – No returns on Annuals, Vegetables, or Herbaceous Perennials.

*see our FAQ on Policy: Photo ID required for all Returns – Exchanges

Approved and posted on 11-6-2018

Northwest Seed & Pet does not currently ship live animals – including Aquatic species – or live plants.

Please call the appropriate store that you wish to deal with (E. Sprague – 509-534-0694 or N. Division – 509-484-7387) and ask for the appropriate dept. (Pets, Fish, Nursery) They will be able to discuss how they can help you.

Our Internet/Website/Social Media Staff is only available Monday through Friday from 8 am-5 pm.  There will also be other days that we are not available (Holdiays and/or Vacation days, etc.)

We do not have Senior – Military – etc. Discount Days, but instead we have one day for all of those and call it Customer Appreciation Day, which happens to be on Wednesday.  The Discount is currently 10 percent off of regular prices.  Cannot be applied with other discounts or sale prices.

Basic answer is: We charge you what the Shipping Companies charge us + $1.

Explanation of basic answer: Shipping is determined by the weight, dimensions of the package, and destination zip code, plus one dollar for materials and handling (box/cushioning materials/labels/employee time/etc.) There may also be other surcharges for large or fragile items. Also determining cost is which shipping company you choose to have the package shipped to you (we can ship U.S.P.S, UPS, FedEx, or Freight) Then each of these companies has different levels of service (how quickly do you need your order) ground, priority, 2nd day overnight, etc.

If you call or email us to find out the cost please be patient with us, as there is a lot of factors to determine shipping costs for each shipment. Most cases we will need to first get some basic information and then call or email you back after we have determined an estimate. Usually same day (except weekends and before 8 am PST and after 5 pm PST, as we so not staff this department on these days or before or after these times)

We DO accept Cash, Debit Cards, Credit Cards (Visa, Mastercard, American Express, and Discover).

We also now accept Apple Pay and Contactless Credit Cards.

 

We DO NOT Accept Checks, EBT’s, Cashiers Checks, Money Orders, and Travelers checks.

We get our dogs from the public and do no order dogs. It could be next week that someone comes in and offers us ________ puppies or it could be years. Currently the most dependable way to find out what we have is to give us a call and check every once and a while. We hope to at some point post what breeds we have on our web page or facebook.

Yes. You can find our online shopping site here.

Potatoes are a weather dependent item. The suppliers won’t ship them till they are sure that they won’t freeze during trucking to a stores location. Then the same thing goes for shipping from us to you. Freezing will hurt the chance of the spud being successful in propagating, or will rot once you put them in the ground. Being a northern climate city, here in Spokane, Washington, we normally do not see our shipment arrive till the last week of February to the first week of March. (2011 we did not get our potatoes shipped to us till March 15 and it was the 18th before we could start selling them) Then there is another few days to get these items stored and stocked on our shelves before I can get my hands on them for shipping. Short answer is that they usually start shipping the first to third week of March.

Garlic is usually available for purchase by the 3rd to 4th week of September and we will usually have  garlic throughout the month of October.  By the first week of November we will only have a few varieties left and very limited quantities avai

We currently do not produce a catalog, but maybe sometime in the future we will do this. Until them we just offer our retail stores and our online website Northwest Seed & Pet

2422 E. Sprague Avenue

Monday thru Saturday – 8:00am until 7:00pm
Sunday – 9:00 am until 6:00pm
7302 N. Division Street

Monday thru Saturday – 9:00am until 7:00pm
Sunday – 9:00 am until 6:00pm