Shipping & Returns

Shipping Information and Return Policy*
(*these policies pertain to online and and phone orders - retail stores policys may differ)

Shipping Info

We ship using these shippers and times.
1. UPS
We ship through UPS and offer Ground, 3-Day Select, , 2^nd Day Air, Next Day Air Saver, Next Day Air, and Next Day Air Early AM
2. Fed-Ex
Fed-Ex offers Home Delivery (No businesses), Ground (for businesses), Express Saver, 2^nd Day, Standard Overnight, Priority Overnight, First Overnight
3. USPS
The United States Post Office has Parcel Post, Priority Mail, Express Mail
4. Store Pickup
Walk InOnly the shipping methods that are available to you will be visible in step 2 of 4 checkout process.

Total delivery time
The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the processing time and the shipping time, as shown below.

Processing time - for an item is: the time from when you submit your order to when the item leaves the warehouse. The processing time at Northwest Seed & Pet.com can vary depending on a few conditions. If the item is in stock it will usually be processed in 1-2 business days. If we are out of stock of an item, it can take several days to weeks till we can restock and finish processing your order. Usually orders received after 1pm P.S.T. will start being processed the following business day, orders received after 1pm P.S.T. on Fridays will start being processed the following Monday. (this can vary depending on number of orders received before yours, holidays, vacations, sickness, and time off of employees at Northwest Seed & Pet.com.

Shipping time - from when your order is picked up by the shipping carrier you chose, to when the shipper delivers your order at your shipping address.

Shipping times
The arrival date-range of each item is determined by adding the minimum of the processing time to the minimum of the shipping time and the maximum of the processing time to the maximum of the shipping time. For instance, if you bought a mouse trap that took 1 to 2 business days to process before shipping and you had it sent by UPS ground shipping (3 to 5 business days), Your order would arrive in 4 to 9 business days. This applies to shipments in the continental United States. Shipments sent to Alaska and Hawaii, add 2 days to the shipping time. Delivery to U.S. Territories, Protectorates, APO/FPO addresses may take 3 to 6 weeks.

Determination of shipping times
During the checkout process you will be asked what shipping carrier you wish to use. You will then select the speed (time) of your shipment. Slowest = cheapest & fastest = most expensive. Your order will be shipped based on you selection.How are shipping costs determined?
The shipping cost for most items is based on the item's size, weight, shipping method and delivery address. An estimated shipping cost is determined by adding the weight and or size of your products, the weight/size is multiplied by the shippers cost per pound/dimensions and the time you selected to transport the item to your address. It is assume all items in your cart are going to one address. If you need to ship to multiple addresses and or need multiple shipping methods you will need to make separate orders for each selection. Generally, you will see your actual shipping cost during checkout. On occasion, if the weight of your order exceeds the maximum weight that the shipping company you selected accepts, we will need to split your order between multiple boxes/packages and adjust your shipping costs for each additional box/package.